WE ARE ONLY SHIPPING WITHIN THE U.S.

For other countries, please see message at the bottom of this page.

Thank you for all your support! Shipping timeframes are now back to normal. We are still practicing extra safety precautions due to COVID-19. Please feel free to contact us if you have any questions or email us at hello@beyondpolish.com. To read our letter in response to COVID-19, click here.

 

When will I get my order?

We do not process orders during weekends and federal holidays which means orders placed on these times will begin processing the following business day.

Factors that will affect your order:

• Delivery times depend on your location and the shipping method you choose.
• Orders placed during promotional sales may experience slight delays.
• We will do all we can to ensure your order is delivered on time.
• Beyond Polish cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, US Holidays, etc.

 

Free Standard Ground Shipping on orders over $75+ (Continental U.S. Only)
*Must meet minimum AFTER discounts are applied. Must select standard First Class option.

Limited time only and cannot be combined with other coupon codes. Free Shipping offer is valid on all orders of $75+ or more shipped within the continental US. Free shipping only applies to Standard Shipping and excludes shipping rates over $12.99. Taxes and additional shipping and handling (if applicable) and the purchase of gift certificates and gift cards do not count toward the qualifying amount. The total order amount after any discounts are applied must be at least $75 to qualify. Not valid for cash. Previous purchases are not eligible for adjustments. If you choose to ship Standard and are shipping to multiple addresses, you will receive free shipping only to those shipping destinations receiving more than $75+ of merchandise. If an address is receiving less than $75 in merchandise, you will be charged for shipping accordingly. Some restrictions on shipping offer apply. Void where prohibited by law.

 

Hair products must be shipped ground due to federal regulations. *If no one is home to receive the package, please contact your local postal to arrange delivery.

How do I track my Order?

Once your order has been shipped, you will receive an automated email with your tracking information.
You can also verify this information by visiting our website and logging into your account to view your order details.

My tracking number says that my package was delivered, but I have not received it. What do I do?

We suggest you check your local post offices because sometimes they hold the package.
If you are still having trouble locating your package, please email us and we will help resolve the issue.

*Please verify your address before placing your order. We will not be responsible if the address you provided is undeliverable and return back to us. If the package is return back to us due to "undeliverable address", we can re-ship your package at your cost.

SHIPPING INSURANCE

We pack each individual order with care, but unfortunately some items may still arrive damaged. Unfortunately, orders can also be lost in transit, or worse, stolen. Filing claims with USPS can be tedious and take weeks! We’re happy to partner with Navidium Shipping Protection, which will allow you to purchase coverage for these instances for a very small fee during checkout.

Filing a claim is easy, and resolutions done quickly. You will either receive a replacement or fully reimbursed back to your original form of payment. We are excited to be able to offer.

LOST / STOLEN PACKAGES

• Shipment tracking shows as “delivered”, but you have not yet received it.
• Shipment has been sent out, but there is no movement in the tracking after 7 days from the last checkpoint.
• If there is a high volume of packages with our carrier and are aware of the delays, we reserve the right to classify your shipment as “delayed”, but otherwise you will receive a replacement or refund.
• We will NOT cover packages that have been delivered to parcel lockers,  forwarding companies, business front desks or have been signed for by an individual.  

DAMAGES

• Any broken bottles or damaged items that may have broken during transit.
• Some of your order is missing due to package tampering during transit.

NOT COVERED

• Missing packages due to incorrect address information provided during checkout.
• Shipping delays due to carrier.
• Missing packages with confirmed delivery to parcel lockers,  forwarding companies, business front desks or have been signed for by an individual.  
• Items that are returned to us that are not in resalable condition. This includes undamaged items being sent back for return, but broken in transit due to insufficient packing, or items returned back to us because they have been used.

SUBMITTING A CLAIM

• Please use our Returns Portal in order to start a claim.
• Enter in your order number and email address, and if you purchased insurance, options for replacement or refund will be available.
• Photos will need to be provided on the portal for any damaged items.
• We ask that you wait three business days after delivery before filing any claims for “lost/stolen” packages.
• If you purchased our previous shipping insurance, Route, claims can be filed here.

*Claims for packages marked as “delivered” must be filed after 5 days and before 15 days from the date the package was marked as “delivered”. Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days and within 30 days from the last checkpoint.

If your package happens to arrive after the claim has been resolved, we kindly ask that you send it back at our expense.

By selecting Navidium Shipping Protection, you agree to these terms and conditions.

UNPROTECTED ORDERS

• If something goes wrong with your order, and you did not select Navidium Shipping Protection, we will happily provide you with store credit for the price of the products only, minus tax and shipping, which can be used to replace the items.
• You can start a return through our Returns Portal.

International Shipping

UPDATE: We are NO LONGER Shipping Internationally.